Frequently Asked Questions

Where is your furniture made?

All of our furniture is handmade at our workshop and headquarters in Richmond, Virginia. Please come visit us at our workshop, we would be glad to give you a tour!

What is your furniture made of?

Our furniture is made of high performance aluminum.

What does high performance furniture mean?

We craft furniture to endure, outperform and outlast all other outdoor furniture. Performance and innovation are driving forces in the workshop and we are constantly seeking a better way to build things. To learn more about what sets us apart, explore our Craftsmanship, Finishes, and Textiles pages.

How will the furniture perform on the coast?

Our multi-step finishing process combines EC² technology and architectural grade powder coating to ensure your furniture will be impenetrable in extreme environments. McKinnon and Harris furniture can be left outside year-round in salt-air (corrosive) environments. We do recommend the use of our Protective Covers during off seasons to keep any debris or droppings off of the frame.

Can the furniture be left outside in the winter?

Our furniture is designed to be left outside. We recommend the use of protective covers instead of moving the furniture to a storage area during the colder months. Our furniture should never be stacked or stored upside down as this could damage the finish.

Where can I see your furniture?

We encourage you to visit our showrooms in Richmond, Los Angeles, New York City and London. For the full experience, we invite you to tour our workshop in Richmond, Virginia.

I am interested in buying a piece of your furniture. what do I do next?

Please ask your designer to contact us and we would be glad to send them a quote. If you do not have a designer, please contact us and we can guide you through our process.

How long does it take for me to receive the furniture once I have placed an order?

After we receive your order and deposit, handcrafting your furniture will take 12-16 weeks. This does not include shipping time. Demand for our furniture is heaviest during the spring and summer months. During these periods of high demand, wait times can grow to 20 weeks. Our reliance on highly skilled hand labor and not machines governs the number of pieces we can make at any given time.

How does the furniture ship to my home?

We offer several different delivery options. If you are working with a designer, we would be glad to ship your furniture to their receiving warehouse. If you would like it shipped directly to your home, we can assist in coordinating a white glove delivery on your behalf.

Do you accept credit cards?

We only accept payment by check, wire or electronic transfer.

Do you accept returns?

All McKinnon and Harris sales are final. We do not accept returns as the furniture is handmade specifically for you.

How should I care for my McKinnon and Harris furniture?

We suggest you treat the finish the same way you would treat your car. When cleaning the furniture frame, we suggest using a car wash designed for fine automotive finishes. All McKinnon and Harris furniture ships with a Care & Maintenance Kit to ensure you have the proper tools to care for your furniture. Please visit our Care and Maintenance page to learn more.

How will my furniture perform on the coast?

Our multi-step finishing process combines EC² technology and architectural grade powder coating to ensure your furniture will be impenetrable in extreme environments. McKinnon and Harris furniture can be left outside year-round in salt-air (corrosive) environments. We do recommend the use of our Protective Covers during off seasons to keep any debris or droppings off of the frame.

Can the furniture be left outside in the winter?

Our furniture is designed to be left outside. We recommend the use of Protective Covers instead of moving the furniture to a storage area during the colder months. Our furniture should never be stacked or stored upside down as this could damage the finish.

Do you offer a refinishing service?

Yes, we offer a Spa Service. We invite your furniture to come back to our workshop and receive a complete technological and aesthetic overhaul. The frame is inspected and upgraded to current engineering specs and all hardware is replaced. The furniture is completely stripped down to an unfinished state and receives a new architectural grade powder coated finish. Please contact us if you are interested in our Spa Service.

The surface protectors on my furniture legs seem to have worn down. What do I do?

We would be happy to replace your glides at no charge. Please contact us with the style and finish color of your furniture so we can send you the appropriate glides.

I want to wash my cushion jacket, but the zipper is not working. What do I do?

Our zippers are intentionally sewn shut for a purpose. The permanently covered cushions are designed to be cleaned with the fabric cover remaining over the foam interior. Please do not remove the fabric cover from the foam interior. Visit our Care and Maintenance page to learn how to properly clean your cushions.